Returns Policy
It is the responsibility of the customer to return and collect goods to / from the Company’s premises. (See definition for The Company). The Company can return goods to the customer following an advance payment of any required carriage cost.
The goods cannot be returned unless an RMA number has been requested online using the Returns Portal from the Company and the package clearly marked on the outside of the package with this identification. There are no exceptions.
For products over one year old we reserve the right to issue a credit note for the current market value. If the product you purchased is no longer available then we reserve the right to issue a credit note to the value of a product with equivalent specifications.
It is the customer’s responsibility to take reasonable care of the goods whilst in their possession within the first 7 days. If this condition is not met and you wish to return your item(s) within the first 7 days of purchase, the Company reserves the right to charge a restocking & resale fee at a price that is less than that charged for the goods if sold as new. This provision is designed to ensure that returned goods can be sold again as new if they meet our criteria. This charge varies for B2C (Business to Customer) & B2B (Business to Business) customers. For B2C, we reserve the right to charge a restocking fee of 25% of the item(s) full value. For our B2B clients, a restocking fee of 10% of the orders value will be applicable.
Computer Systems built to the customer’s individual specifications are exempt from the right to cancel under the Distance Selling Regulations. A 25% fee will be applicable per system bought that is returned.
If the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods.
Non-faulty items returned to our premises complete in the original packaging together with manuals and software disks within 7 working days of purchase may obtain a credit note. Goods must be saleable as new in order to qualify for a credit note. All software must be unused and sealed within the original packaging. Outside of 7 working days, non-faulty items will not be exchanged or a credit note offered under any circumstances. Full refunds will not be considered if the goods are damaged in any way and seals broken invalidating any warranty.
Pc-people gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from the Company in this respect may be given but cannot be relied upon by the customer or guaranteed by the Company unless the Company has access to the working system and the ability to carry out a full inspection of any software or operating system.
Credit notes must be used within six months of the date they are issued. Any credit notes over six months old are invalid. Credit notes cannot be exchanged for cash.
We will not accept return of software and/or licences under any circumstances.
The company reserves the right to dispose of items that have not been collected by the customer within 60 days of the customer being sent the email notification that the goods are to be collected
It is the customer’s responsibility to ensure that items that are securely and safely packaged for transport so as to minimise the risk of goods becoming damaged in transit. Parcels are sent at the risk of the customer.
If an item is damaged in transit it will be rejected by the Aria Returns Team. The customer will be notified and sent supporting pictures. It is therefore the customer’s responsibility to ensure that adequate insurance is taken out on the goods being sent back.
Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
Images
Product images are for illustrative purposes only and may differ from the actual product.