Last updated: November 2026. This policy applies to purchases made through computer-repair-bolton.co.uk, purchases made in our shop, and repairs booked with Computer Repair Bolton, 30 Church Road, Bolton, BL1 6HE. Nothing in this policy affects your statutory rights.
Your right to cancel an online order
If you buy a refurbished computer, part or accessory through our website, you have the right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013.
To cancel, email support@computer-repair-bolton.co.uk or call 07538 513916 with your order number. You then have a further 14 days to return the item to us at the address above.
Items that can’t be cancelled
The 14-day right to cancel doesn’t apply to:
- Software supplied in sealed packaging, once the seal has been broken
- PCs built to your own specification, including systems configured with our PC builder, because they are made to order for you
Your rights if any of these items are faulty are not affected.
Condition of returned items
Items should be returned in the condition you received them, with all original accessories (chargers, cables) and packaging where possible. Since we sell graded refurbished stock, normal signs of the wear described in the item’s grade (A, B or C) are expected and won’t affect your refund.
You can handle and test an item as you would in a shop. If it has been used or handled beyond that and has lost value as a result, we may reduce your refund to reflect the loss in value. We will explain any reduction and show you the evidence.
Tamper-evident seals on refurbished computers
Every refurbished computer we sell is fitted with tamper-evident seals. Before dispatch or collection, we photograph the inside of each computer and record the serial numbers of the main components, such as the storage drive, memory and graphics card.
Please don’t break the seals or open the case. If you have a problem, contact us first and we’ll help you sort it out.
If a computer is returned with broken seals, or with components that don’t match our records, we will reduce your refund to reflect the loss in value and show you the evidence. Missing or substituted parts may also be reported to the marketplace or payment provider the order was placed through.
The seals don’t affect your statutory rights. If a computer develops a genuine fault, the “Faulty or misdescribed items” section below applies in full.
Who pays return postage
If you’re simply changing your mind, you’re responsible for the cost of returning the item to us. If an item arrives faulty, not as described, or develops a fault covered by warranty, we’ll cover reasonable return postage — contact us first and we’ll arrange this.
If an item is returned to us as faulty and our testing finds no fault, we’ll let you know and the cost of postage will be yours. If you are still within your 14-day cancellation period, we will treat the return as a cancellation instead.
Refunds
Once we’ve received and checked the returned item, we’ll refund the price you paid, plus the original standard delivery charge, to your original payment method within 14 days. If you chose a faster or insured delivery option, we refund the cost of our standard option. We’ll email you to confirm once the refund is issued.
Faulty or misdescribed items
All items are covered by your rights under the Consumer Rights Act 2015. If an item is faulty or not as described, you can reject it for a full refund within 30 days of delivery or collection. After 30 days, or if you prefer, we will repair or replace it, and if that isn’t possible or doesn’t fix the problem, you are entitled to a refund. General wear consistent with an item’s stated grade is not a fault.
Grade A refurbished computers carry a 12-month warranty, and Grade B and Grade C refurbished computers carry a 90-day warranty, covering genuine hardware faults, in addition to your statutory rights. An extended 3-year warranty can be added at checkout. New parts and components carry a 12-month manufacturer’s warranty as standard. Systems we build ourselves carry at least a 12-month warranty, and ready-built systems from manufacturers such as HP carry the manufacturer’s own warranty, which can be up to 3 years: the product description states the term for each one.
Items shipped directly by our supplier
Some items are shipped directly to you by our supplier rather than from our shop. This doesn’t change your rights — Computer Repair Bolton remains responsible for your order, and all cancellations, returns and faults should still be reported to us directly rather than the supplier.
Online orders collected from the shop
If you order online and choose to collect your item in person, the same 14-day cancellation and returns rights apply. Simply bring the item back to us at 30 Church Road, Bolton, BL1 6HE with your order confirmation.
Items bought in our shop
When you buy in person at our shop you can inspect the item before paying, so the 14-day online cancellation right doesn’t apply. As a goodwill gesture, we will accept returns of items bought in the shop on these terms:
- Returns must be made within 7 days of purchase, with proof of purchase
- Items must be returned in their original packaging with all accessories; software must be unopened and still sealed
- Any cost of returning the item to us is yours
- If you return hardware as faulty and our testing finds no fault, a 10% restocking fee will be deducted from your refund
This goodwill policy is in addition to your rights under the Consumer Rights Act 2015. If an item bought in the shop is genuinely faulty, the “Faulty or misdescribed items” section above applies in full and no fee is charged.
Repair services
This returns policy covers physical goods. Repair services are covered separately: labour carries a 90-day warranty, and any new parts fitted during the repair carry a 1-year warranty. If a repair doesn’t resolve the fault it was booked for, or the same fault recurs, contact us and we’ll put it right at no extra charge within the warranty period.
Contact us
Computer Repair Bolton, 30 Church Road, Bolton, BL1 6HE. Phone: 07538 513916. Email: support@computer-repair-bolton.co.uk.